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15th EDITION

25 July 2023 | JAKARTA, INDONESIA

THE NEW ERA OF CX
THE EXEPERIENCE ECONOMY IS HERE

The Experience Economy is fundamentally changing how organizations are marketing, acquiring and influencing buyers and engaging throughout their lifecycle. Experience trumps everything else. The most successful companies will be those that capitalize on this opportunity to differentiate, embracing the latest in technology to put their customer at the center of everything they do.

While attention to CX has been paid, organizations are also focusing on BX(brand experience) which has taken highest business imperative. Organizations now want to be future ready in order to adapt and be fluid in their CX approach, along with innovation mindset, human-centered design with the latest engineering principles and technologies.

Join the CX Transformation Summit where we will discuss how companies can be future ready in a new era of CX and deploy effective strategies while overcoming challenges that will help you stay ahead of the competition and take your organization to the next level.

UPCOMING EDITIONS

Meet the Speakers

Shibani Philip

QuestionPro

CX Specialist | Director APAC

Diana Octavia

Mekari

Head Of Customer Experience

Rizki Oceano

Colearn

Head of Customer Care

Yanuar Rezqi

Kasoem Group

Head Of Customer Experience

Widya Utami

Lazada Logistics - Alibaba Group

Country Head of Customer Experience

Ajay Tawde

Ogilivy Indonesia

Head of Experience

Lady Octavia

Autopedia

Head of Customer Care

EVENT HIGHLIGHTS

SESSIONS

At CXTsummit we bring together CX Trail blazers from various industries to give you real insights from those working on the frontlines of customer experience in various enterprises.

NETWORKING

Make connections with people who can help you push your CX Initiatives foward. Meet the top CX professions, Contact Centre experts,business leaders, and industry innovators at CXTSummit

SPONSORS

Get involved! Tell us your specific marketing needs and we’ll help you optimize your budget to make the biggest possible impact at CXTSummit Ask us about booths, meetings, branding, and more.

PRACTICING SAFETY
CX TRANSFORMATION SUMMIT

Social distancing

Maintain social distancing while meeting people. Ensure that you are not crowding the exhibiting

Personal hygiene

You’ll need to wear a protective face mask at the event and hand sanitiser will be made easily accessible

Event hygiene

All information points and registration will be completely contactless. The venue will be disinfected regularly.

Staff hygiene

All our staff will be trained to follow all the health & safety guidelines and rules for the venue.

Series Sponsors

INDONESIA SPONSORS

GOLD SPONSOR

Strategic CX Partner

CHECK OUT THE LATEST
CX CHAT SHOW EPISODES

WHAT OUR
ATTENDESS SAY

REGISTER FOR #CXTSUMMIT

FOR SPEAKING & SPONSORSHIP

Mohamed Sarfaraz

[email protected] +91 7259298786

FOR DELEGATE

Shabnam Shanaz

[email protected]